Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Trowbridge | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Trowbridge is a GPhC registered online pharmacy weight loss clinic serving patients in Trowbridge, UK. We act as the data controller for all personal information you provide to us. Our GPhC registration number is 9012511.

Data We Collect

When you use our services, we may collect the following types of personal and health-related information:

• Full name, date of birth, and contact details (address, email, phone number)
• Medical history, current medications, and health questionnaire responses
• Payment and billing information
• Prescription and consultation records
• Device and browser information when you visit our website

We collect this information when you register, complete a consultation, place an order, or contact us directly.

How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatment safely and appropriately
• To issue prescriptions and dispense medications where clinically appropriate
• To process and fulfil your orders, with delivery typically within 1 working day once approved by our pharmacist
• To communicate important updates about your treatment or account
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy
• To maintain accurate and up-to-date patient records

We process your health data under the lawful basis of providing healthcare services and complying with our professional legal obligations. We will never sell your data to third parties for marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience and help our site function properly. Cookies are small text files stored on your device. We use:

• Essential cookies – required for the website to operate correctly
• Analytical cookies – to understand how visitors use our site, helping us improve our services
• Functional cookies – to remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

Sharing Your Data with Third Parties

We may share your personal data with trusted third parties only where necessary and appropriate, including:

• Registered prescribers involved in your care and treatment
• Delivery and logistics providers to fulfil your medication orders
• Secure payment processors to handle transactions safely
• Regulatory bodies such as the GPhC, where we are legally required to do so
• NHS services or emergency services if required to protect your health or safety

All third parties we work with are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

Data Retention

We retain your personal and medical records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, your data is securely deleted or anonymised. Payment records are retained only as long as necessary for financial and legal compliance purposes.

Data Security

We take your data security seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your personal information from unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised clinical and administrative staff only.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access your information, request corrections, ask for deletion in certain circumstances, and object to particular types of processing. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch with us:

Pharmacy Weight Loss Trowbridge
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours. This policy may be updated periodically. Any significant changes will be communicated to you directly or posted on our website.